Maxam Tire North America: Field Engineer
Position Reporting to: Director, R&D
Summary/Objective
This position requires a dynamic and motivated individual to drive and develop the technical performance of the Maxam product. Requires monitoring and reporting of the product performance and the ability to adjudicate on claims and recommend development improvements. Position works directly with Engineering, Sales Director, Supply Chain and Customer Service.
Essential Functions
- Technically supporting the sales team in achieving corporate sales objectives.
- Customer-facing representation for Maxam Tire on issues related to quality, field failures, and product performance.
- Field follow-up visits to optimize the product performance and allow benchmarks to be reached.
- Support customers by offering training on product offering and correct application.
- Propose customer solutions across different applications with the use of product range available.
- Process warranty claims; execute claim surveys to establish causes and liabilities; instruct clients and end users for prevention.
- Monthly reporting on warranty claims; data analysis showing claim trends and problem areas; implementation of corrective action.
- Work with international factory engineers to develop process initiatives to improve product quality and performance.
Travel
- Domestic travel up to 50%. Occasional international travel as needed.
Skills and Qualifications
Customer Client Focus, Strategic Thinking, Communication Proficiency, Internal and External Relationship Management, Managing Processes. Basic knowledge of quality concepts, approaches and processes.
Required Education and Experience
A Bachelor’s Degree in Business Administration or Marketing Degree preferred, or equivalent number of years of Sales and/or Sales management experience.
Bachelor’s Degree: Engineering, or equivalent number of years of experience.
3-10 years of related experience in tire or tire related industry with progressive growth experience.